We offer a fair and transparent cancellation policy for all stadium tour bookings

• Full refund of 100%
• No cancellation fees apply
• Refund will be processed to the original payment method within up to 14 business days

• 95% refund of the ticket price
• A 5% cancellation fee applies to cover administrative and processing costs
• Refund will be processed within up to 14 business days

• No cash refund available
• Option to reschedule to another available date within 1 month
• Rescheduling is permitted only once
• Must be requested via email

• Full 100% refund to the original payment method
• Notification will be sent as soon as possible via email and SMS

Significant Changes to the Itinerary:

• If substantial changes occur (stadium closure, major route changes), full 100% refund option available
• You may also choose to accept the modified tour

Medical Emergency:

• With valid medical documentation, option to reschedule to another date within 1 month
• No cash refund will be issued
• Medical certificate must be submitted within 48 hours of the scheduled tour

1. Send an email to: gabriel@footballcultureclubtours.com
2. Include your booking reference number (received in your confirmation email)
3. Specify the reason for cancellation or preferred new date for rescheduling
4. We will respond within 24 hours with confirmation

• Refunds are processed to the original payment method (credit card, PayPal, etc.)
• Processing time: up to 14 business days
• You will receive email confirmation once the refund is initiated

• If you do not arrive for the tour without prior cancellation or rescheduling request, the full amount will be charged
• No refund or rescheduling option will be available
• We recommend arriving 15 minutes before the scheduled tour time

• Upon completing your booking, you will receive a confirmation email with your booking reference number
• Please present this reference number on the day of your tour
• Check your spam folder if you don't receive the confirmation within 1 hour